Customer relationship management CRM is a customer-centric business strategy with the goal of maximizing profitability, revenue, and customer satisfaction. A number of factors have contributed to the emergence of customer relationship management including technology, total quality management, growth in the service industry, and heightened customer expectations.
To reduce the amount of manual labour Page involved in repairs and maintenance, it has introduced pneumatic tools to replace hand tools, while hydraulic ramps now position bikes for easy inspection.
Sound marketing is critical to the success of every organization.
In India, Hero is probably the only company to have mastered the art of the just-in-time inventory principle. He considered it to consist of attracting, maintaining and enhancing customer relationships within organizations.
Before this clear definition is possible, it may be necessary to undertake some exploratory research into certain aspects of the client's business. In turn, delighted customers remain loyal and talk favorable to others about the company and its products. The choices are mail, telephone or personal interview.
Many a times HHML had to sit on the sidelines while its competitors roared past. The editing, coding and tabulating is a most when the interviewer has amassed a huge amount of data concerning the Research project at hand.